Help & support

Help with stations, location, forecasts, purchases, and your data.

Contact the Coastal 360 Pro team

Coastal 360 Pro is operated by Caleb McCumber. For app support or privacy questions, email caleb@cctv-studios.com.

When reporting a problem, include your app version, device and operating system, station name, approximate time, and what happened. A screenshot can help. Remove personal details first; never send passwords, payment-card details, or verification codes.

Stations & location

Can I use the app without location access?

Yes. Search for a station and select it manually. To change access later, use your device’s app-permission settings. Precise location is optional; nearby results may be less accurate with approximate access.

Why is a tide reading missing or different?

Some stations provide predictions without observed water levels. Measurements and predictions can differ because of weather and other local effects. Check the station, units, timestamp, and stale-data labels. Coverage and provider outages can affect results.

Does the app work offline?

Saved preferences and some cached information may remain on your device, but fresh forecasts, observations, maps, and updates require a connection. A cached screen is not confirmation of current conditions.

Apple purchases

Coastal 360 Pro is US $8.99 per month in the U.S. App Store, with automatic monthly renewal. The Apple purchase screen shows your applicable price, currency, and any taxes before you confirm. Download Coastal 360 Pro on the App Store to get started.

Restore access: open the app and choose Restore Purchases and sign in with the Apple Account that made the purchase.
Cancel renewal: on iPhone, open Settings, tap your name, then Subscriptions. Select the subscription to manage or cancel it. Deleting the app does not cancel a subscription.
Refunds: submit an eligible refund request through Apple. Apple determines eligibility.

Apple subscription help · Apple refund help · Terms of Use

Android team access codes

If the Coastal team has issued you an access code, choose Use Access Code on the Android subscription screen, enter it, and tap Redeem Access Code. The code grants the same app features without a charge or recurring subscription. You can remove it from the app’s subscription settings. Keep your code private. Removing it does not cancel any separate Google Play subscription.

Google Play purchases

The Android subscription is US $8.99 per month in the United States, with automatic monthly renewal. Google Play shows the applicable local price and taxes before confirmation. Download Coastal 360 Pro on Google Play to get started.

Restore access: use the Google Account that purchased the subscription, install the app from Google Play, and choose Restore Purchases.
Cancel renewal: open Google Play, tap your profile, choose Payments & subscriptions, then Subscriptions. Select Coastal 360 Pro to manage or cancel. Uninstalling the app does not cancel renewal.
Pending purchases: access starts after Google Play confirms the payment. Complete any requested approval or payment step in Google Play.
Refunds: use Google Play’s refund request process or contact our support team. Eligibility depends on Google Play policies and applicable law.

Apple and Google Play subscriptions are separate; a purchase does not transfer between stores.

Google Play subscription help · Google Play refund policies · Terms of Use

Your data & privacy

The current app does not create a separate Coastal account. You can remove saved favorites in the app and revoke location permission in device settings. See the data removal and privacy choices section for device storage, Watch copies, backups, and support records.

Marine safety

This support page is not monitored for emergencies. For immediate danger, contact the appropriate local emergency or marine rescue service. Always consult official marine warnings and local conditions.

Understand the data and its limitations →